Privacy Policy

Effective Date: 22/08/2024

1. Introduction

Welcome to CharmTag! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website /http: charmtag.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully.

By using the Site, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information (e.g., credit card details)
  • Any other information you voluntarily submit to us

b. Non-Personal Data

We may also collect non-personally identifiable information, such as:

  • Browser type
  • IP address
  • Operating system
  • Pages visited on our Site
  • Time and date of visit
  • Clickstream data

3. How We Use Your Information

We may use the information we collect in the following ways:

  • To process transactions and manage your orders
  • To personalize and improve your experience on our Site
  • To communicate with you, including sending you updates, newsletters, or promotional materials
  • To respond to your comments, questions, and customer service requests
  • To monitor and analyze usage and trends to improve our Site and services
  • To comply with legal obligations and protect the rights, property, or safety of CharmTag, our customers, or others

4. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except as described below:

  • Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, and website hosting.
  • Legal Requirements: We may disclose your information if required by law, or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Cookies and Tracking Technologies

Our Site may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files that are placed on your device to help the site function efficiently and to provide analytical information. You can set your browser to refuse cookies, but some features of the Site may not function properly without them.

7. Your Rights

You have the right to access, correct, update, or delete your personal information. You may do so by contacting us at info@myhomedetail.ee. We will respond to your request within a reasonable timeframe. 

8. Refund and Cancellation Policies

Order Cancellations: You can cancel your order within 24 hours of placing it. To request a cancellation, please contact us at [Your Email Address] as soon as possible. Once your order has been processed or shipped, we may not be able to accommodate cancellation requests.

Refunds: We want you to be completely satisfied with your purchase. If you are not happy with your item, you may request a refund within 14 days of receiving your order. To be eligible for a refund, items must be unused, in their original condition, and in their original packaging. Please contact us at [Your Email Address] to initiate the return process.

Return Shipping: The customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure that your return is safely delivered.

Refund Processing: Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed within 7 business days to your original method of payment. Please note that it may take additional time for your bank or credit card company to process the refund.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of the Site after any changes indicates your acceptance of the new terms.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: info@myhomedetail.ee
  • Phone: +372 56876549
  • Mailing Address: Kuku 15, Aespa, Estonia